FAQ

 

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! We’ve compiled answers to some of the most common questions our customers ask. If you don’t find what you’re looking for, feel free to contact us for more assistance.

General Questions

Q: What is your return policy?
A: Due to the nature of our products, we do not accept returns. However, if your item is defective or damaged, please contact our support team within 7 days of delivery to arrange a replacement.

Q: Do you offer warranties on your products?
A: Yes, many of our products come with a lifetime warranty. Please refer to the product description for specific warranty information or contact us for further assistance.

Q: Is your website secure for online payments?
A: Absolutely! We use SSL encryption to ensure your personal and payment information is fully protected. All transactions are processed through secure payment gateways.

Shipping & Delivery

Q: How long does shipping take?
A: Standard shipping typically takes 5-8 business days, depending on your location. For more details, visit our Shipping Policy.

Q: Do you ship internationally?
A: Currently, we only ship within the United States.

Q: How can I track my order?
A: Once your order ships, you will receive an email with a tracking number. Use this number to check the status of your delivery via the courier’s website.

Q: What should I do if my order doesn’t arrive?
A: If your order is delayed beyond the estimated delivery time, please contact our support team. We’ll work with the shipping carrier to resolve the issue.

Product Questions

Q: Are your self-defense tools legal to carry?
A: The legality of self-defense tools varies by state and city. We recommend checking your local laws before purchasing or carrying any item.

Q: Can I travel with self-defense tools?
A: Most self-defense tools are prohibited in carry-on luggage but may be allowed in checked bags. Check with the TSA and your airline before traveling with such items.

Q: How do I use the personal safety alarms?
A: Our personal safety alarms are designed for ease of use. Refer to the product manual for detailed instructions.

Q: Are your products covered by a warranty?
A: Yes, many of our products come with a lifetime warranty. Refer to the product page for specific details or reach out to us for more information.

Account & Payment

Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping details, and access exclusive offers.

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options.

Q: Can I update my order after it’s been placed?
A: Once an order is placed, we may not be able to make changes. Contact us immediately if you need assistance, and we’ll do our best to help.

Legal Disclaimer

Q: Are there restrictions on who can purchase self-defense tools?
A: Yes, buyers must be at least 18 years old and comply with local, state, and federal regulations. By purchasing, you confirm that you meet these requirements.

Q: Is GuardUp liable for misuse of products?
A: No, customers are responsible for using products lawfully and responsibly. Please read our full Terms of Service for more information.

Which products are illegal to purchase in my state?

DISCLAIMER, RELEASE, ASSUMPTION OF RISK, WAIVER OF LIABILITY AND INDEMNITY AGREEMENT: GuardUp is not responsible for any physical harm or damage from the use or misuse of self-defense weapons including batons, stun batons, pepper sprays, pepper spray knives, knives, knuckle weapons, stun guns, and Tasers purchased from us.

By purchasing a self-defense weapon from us, you understand that GuardUp does not warrant that you may legally purchase, possess, or carry these products according to any state or local laws. You also acknowledge that you have determined their legality before purchasing and that you are an adult of at least 18 years of age and under no legal disability.

By purchasing a self-defense weapon from GuardUp, the buyer warrants that he/she is in compliance with all applicable federal, state and local laws and regulations regarding the purchase, ownership and use of the item. The buyer expressly agrees to indemnify and hold harmless The Home Security Superstore for all claims resulting directly or indirectly from the purchase, ownership and use of the item in compliance or violation of federal state and local laws or regulations. Please check your local laws before ordering any self-defense weapon.

California

  • Batons
  • Knuckle Weapons
  • Stun Batons

Hawaii

  • Stun Batons
  • Stun Guns
  • Tasers

Massachusetts

  • Pepper Sprays
  • Pepper Spray Knives

    New York

    • Pepper Sprays
    • Pepper Spray Knives

    Rhode Island

    • Stun Batons
    • Stun Guns
    • Tasers

     Washington

    • Knuckle Weapons

    Still Have Questions?

    If you need further assistance, our friendly customer support team is here to help. You can email us at hivemedia24@gmail.com